Shop Policies & FAQs

About the Menus

[x_accordion][x_accordion_item title=”What’s included in each menu?”]Every holiday menu includes:

  • Five recipes: an appetizer, a main dish, two sides, and a dessert. Sometimes I get a little crazy and give six recipes or two dessert options.
  • A detailed shopping list
  • Gluten-free alternatives – if the recipe calls for an ingredient with gluten, I will always suggest a gluten-free alternative
  • Everyday kosher pareve ingredients
  • One recipe (of the five) can be prepared by children, always with adult supervision

[/x_accordion_item][x_accordion_item title=”What’s the food like?”]It’s yummy real food! The recipes draw from traditional and symbolic dishes for each particular holiday and align with everything we know about the benefits of plant-based food. They’re healthy and delicious and inspired by tradition. All the ingredients are kosher pareve.[/x_accordion_item][x_accordion_item title=”What if I eat meat and dairy?”]There is no vegan police here at Jewish Food Hero. If you eat meat and/or dairy, you can add your dish to the menu.[/x_accordion_item][x_accordion_item title=”Do I have to be Jewish?”]No, you just have to be a human being (and I prefer nice ones). If you like food, beautiful presentation, food photography, and feeling organized then you’ll love these menus.[/x_accordion_item][x_accordion_item title=”What if I don’t celebrate all the Jewish holidays? Or any of them, really.”]Jewish Food Hero is not the Bet Din “House of Judgement” about your Jewish path or affiliation. Of course, I created these menus with the holidays in mind, but they can be used all year round at any occasion – Bar/Bat Mitzvah, weddings, dinner parties, birthdays and more![/x_accordion_item][x_accordion_item title=”Do I have to cook everything? Or anything?”]

There is no “have to” at Jewish Food Hero. If you do not want to cook, then don’t cook! When and if you want to cook, there are a few different ways you can use these menus:

  • Cook the entire menu, from appetizer to dessert
  • Pick a few dishes or ingredients to combine with your meat and/or dairy recipes
  • Use one recipe from the menu to add to your itemle

[/x_accordion_item][x_accordion_item title=”May I share the menus with friends or extended family?”]

If you would like to share the menus with friends and extended family, you can do so by:

  • Buying the digital menu as a gift.
  • Sharing your positive thoughts and feelings about Jewish Food Hero using the social media links below.

Each household must purchase the menus individually.

[/x_accordion_item][x_accordion_item title=”How do I download the menus onto my iPad or itemlet?”]Download the PDF onto your desktop or laptop, and sync from iTunes or from your desktop/laptop.[/x_accordion_item][x_accordion_item title=”How many times can I download the menus?”]

You can download the menus as many times as you like. If you keep your Gumroad receipt, the download link in the receipt will always work. After you use it a few times, you will have to enter your email address just to verify that you are the person accessing the file.

You can also create a Gumroad account and access the file at any time by logging in to your account. Or you can download the Gumroad iOS app and access the PDFs by using the download code provided in your email receipt or download page.

Here’s more information on the Gumroad iOS app.

[/x_accordion_item][x_accordion_item title=”I have a question about my order. What’s the best way to get in touch with you?”]You may send an email to hello@jewishfoodhero.com with your questions, comments, or suggestions.
[/x_accordion_item][/x_accordion]

About Ordering

[x_accordion][x_accordion_item title=”What payment methods do you accept?”]We accept Visa, Mastercard, American Express, Maestro, Diner’s Club and Paypal. Orders and payment are processed by Gumroad – an easy to use (and well designed) secure service.  Gumroad is safe because it is secured by SSL with 128-bit encryption, and processed with PCI Compliant service providers.[/x_accordion_item][x_accordion_item title=”How can I purchase your products as a gift?”]If you’d like to give Jewish Food Hero products to your friends and family as gifts, it’s easy.  All you have to do is locate the gift icon on the Gumroad product order form. Click the gift icon, and your order will be processed as a gift.[/x_accordion_item][x_accordion_item title=”How long will it take to process my order?”]Orders typically take about 4 business days to process and ship. If your order is time sensitive, please contact us when placing your order and we’ll do what we can to give your order special attention.[/x_accordion_item][x_accordion_item title=”I have a question about my order. What’s the best way to get in touch with you?”]You may send an email to hello@jewishfoodhero.com with your questions, comments, or suggestions.[/x_accordion_item][/x_accordion]

About Shipping & Returns

[x_accordion][x_accordion_item title=”What service do you use to ship orders?”]Jewish Food Hero currently ships all orders with USPS Priority Mail from our shipping and fulfillment studio located in Maine.[/x_accordion_item][x_accordion_item title=”Do you offer international shipping?”]We currently offer USPS Priority Mail options for international orders. Jewish Food Hero is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note transit times may vary due to customs delays. First Class International, while an affordable method, may vary in transit time and reliability depending on your own country’s postal system.[/x_accordion_item][x_accordion_item title=”What is your return policy?”]Unused and unopened orders may be returned within 7 business days of receipt for a refund (date of pick by courier or deposit at USPS). Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned.[/x_accordion_item][x_accordion_item title=”How can I get a refund if I want to return my order?”]We happily refund your order if all the following conditions apply:

  • The order is unused and not opened.
  • The order is returned to us within 7 days of receipt.
  • The order was not purchased as a final sale item (Holiday Calendars and Holiday Menus are final sale items).

Return your order in its original package, along with its original packing slip, to:

Jewish Food Hero

Attn: Returns

PO Box 483

Belgrade, Maine 04917
Make sure to keep your tracking number and other shipping info in the event that we do not receive your return package.

Once we receive your returned package, we process your refund (if it meets the above conditions) .  The product(s) costs charged on your card (or the payment method you used for the purchase) will be credited to you.  Shipping costs are non-refundable.
Refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please contact us.[/x_accordion_item][x_accordion_item title=”I have a question about my order. What’s the best way to get in touch with you?”]You may send an email to hello@jewishfoodhero.com with your questions, comments, or suggestions.[/x_accordion_item][/x_accordion]